Service & Support
GxP Validation Support
| • |  |
Validated hardware and software, compliant with 21 CFR Part 11 regulations, and consumables |
| • | |
Gyros trained and qualified service personnel conduct IQ/OQ services in your working environment |
| • | |
IQ and OQ documentation and signed report will be provided following installation |
| • | |
Gyros personnel can provide guidance for the User Acceptance Test (PQ) |
| • | |
Service contract agreements, including Preventive Maintenance that maintains the instrument's validated state |
| • | |
User training with certification to ensure competent use of Gyrolab is carried out by Gyros trained and qualified personnel |
|
Application Support
| • | |
Identification of the most suitable binding pair for your application |
| • | |
Optimization and verification of immunoassays |
| • | |
Basic and advanced user training courses with certification to ensure competent use by the bioanalyst |
| • | |
User seminars and networking, sharing knowledge and experiences |
|
Instrument Service
| • | |
Ensures your instrument continues to work at 'best performance' |
| • | |
Preventive maintenance agreements that maintain the instrument´s validated state and ensures all parts perform to their original specifications |
| • | |
Gyros trained and qualified service personnel are highly skilled and dedicated to instrument care |
| • | |
Choice of service levels to match your needs |